Information Technology
Overview
Date Posted: July 2023
100% Remote Setup
Part-time but can grow into full-time depending on performance.
Relevant experience required.
Workdays: On-call position
The Role
- 100% Remote
- On-call position
- Part-time but can grow into full-time depending on performance.
- Relevant experience required.
About you
You will be responsible for providing technical assistance to our team. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, troubleshooting IT concerns, and securing data. You will also be required to advise on IT equipment upgrades.
Main Tasks and Responsibilities
- Providing IT assistance to team members and clients.
- Training end-users on software programs.
- Resolving logged errors in a timely manner.
- Monitoring hardware, software, and system performance metrics.
- Updating computer software. as well as upgrading hardware and systems.
- Maintaining databases and ensuring system security.
- Keeping track of technological advancements and trends in IT support.
Competencies and Technology Experience
- A bachelor’s degree in computer science, information technology, or similar.
- MS 365 management and maintenance
- Extensive experience as an IT support specialist.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Advanced knowledge of database maintenance and system security.